A PDF version of this retention schedule, including full version history, is held in the EDRM retention schedules folder.
See an explanation of the 6+ Rule and all other standard disposition codes.
ICT Services
ICT 01.01: Responding to ICT user enquiries, fault reports and requests for technical or applications support
Disposition: 6+
Example(s):
- Service requests / call logs
- Change management requests
- Post incident review
- Incident / service requests
- Emails
- System data / work logs
Rationale: Business need
Location: Halo
ICT 01.02: Documenting the arrangements for the acquisition of new ICT equipment
Disposition: 6+
Example(s):
- Approved software list
- Quotations
- Orders
- Invoices
Rationale: Business need
Location: SAP, Orderpoint, EDRM
ICT 01.03: The process for documenting the arrangements for the configuration and deployment of end user ICT equipment
Disposition: 6+
Example(s):
- Specifications
- Configuration documents
Rationale: Business need
ICT 01.04: Documenting the arrangements for the disposal, and the sanitisation of ICT equipment prior to disposal
Disposition: 6+
Example(s):
- Disposal record
- Asset register
Rationale: The Limitation Act 1980
Location: EDRM, Halo
ICT 01.05: Systems data held on ICT support systems for delivering end user ICT support
Disposition: 6+
Example(s):
- Service catalogue
- Systems centre
- Halo
- Change control documents
Rationale: Business need
Location: Proprietary system
ICT 01.06: Number not used
ICT 01.07: Providing ICT assistance and infrastructure as a traded service
Disposition: 6+
Example(s):
- Correspondence
- Draft orders / contracts
Rationale: The Limitation Act 1980
Location: EDRM, Shared network drives
Network management
ICT 02.01: Developing, maintaining and managing ICT networks
Disposition: 6+
Example(s):
- Network equipment information
- Configuration information
- Configuration backups
- Network diagrams
- Cabinet information
- Work packages
- Change control documents
- Maintenance records
Rationale: Business need
Location: EDRM, Halo, Shared network drives
ICT 02.02: Number not used
ICT 02.03: Number not used
ICT 02.04: Documenting the routine monitoring and testing of the operation of ICT systems, and action taken to rectify problems and optimise performance
Disposition: 6+
Example(s):
- Orion monitoring reports
- Testing procedures / guidelines;
- Post incident reviews
Rationale: Business need
Location: EDRM, Shared network drives
Software support
ICT 03.01: Managing the high level development and support of software (for example change management, system development, upgrades etc)
Disposition CASE+6 (closure point: software withdrawn from use)
Example(s):
- User manuals
- Communications with users
- Training materials and schedules
- Business / process flows
- Problem records
Rationale: Business need
Location: EDRM
Server support and management
ICT 04.01: Documenting the opening, maintenance and closure of user accounts for ICT systems
Disposition: 6+
Example(s):
Rationale: Business need
Location: Halo
ICT 04.02: Documenting the routine monitoring and testing of the operation of ICT systems, and action taken to rectify problems and optimise performance
Disposition: 6+
Example(s):
- Post-incident reviews
- Problem records
- Change management records
Rationale: Business need
Location: Halo
ICT 04.03: Maintenance and development of ICT servers
Disposition: 6+
Example(s):
Rationale: Business need
Location: Halo
ICT 04.04: Number not used
ICT 04.05: Documenting the management of system data storage
Disposition: 6+
Example(s):
Rationale: Business need
Location: Halo
ICT projects and development
ICT 05.01: Number not used
Formerly: documenting the management of ICT systems development projects. See MAR 03.07.
Information security management
ICT 06.01: The process for storing, monitoring and reporting on ICT information security
Disposition: 6+
Example(s):
- Monthly monitoring reports for departments
- Individual investigations requested by Audit Services
- Spreadsheets of failed user accounts for each department
- Audit trails in systems holding high volumes of restricted data
- Results of tests
Rationale: Business need
Location: EDRM