A PDF version of this retention schedule, including full version history, is held in the EDRM retention schedules folder.
See an explanation of the 6+ Rule and all other standard disposition codes.
ICT Services
ICT 01.01: Responding to ICT user enquiries, fault reports and requests for technical or applications support
Disposition: 6+
Example(s):
- Service requests / call logs
- Change management requests
- Post incident review
- Incident / service requests
- Emails
- System data / work logs
Rationale: Business need
Location: Halo
ICT 01.02: Documenting the arrangements for the acquisition of new ICT equipment
Disposition: 6+
Example(s):
- Approved software list
- Quotations
- Orders
- Invoices
Rationale: Business need
Location: SAP, Orderpoint, EDRM
ICT 01.03: The process for documenting the arrangements for the configuration and deployment of end user ICT equipment
Disposition: 6+
Example(s):
- Specifications
- Configuration documents
Rationale: Business need
ICT 01.04: Documenting the arrangements for the disposal, and the sanitisation of ICT equipment prior to disposal
Disposition: 6+
Example(s):
- Disposal record
- Asset register
Rationale: The Limitation Act 1980
Location: EDRM, Halo
ICT 01.05: Systems data held on ICT support systems for delivering end user ICT support
Disposition: 6+
Example(s):
- Service catalogue
- Systems centre
- Halo
- Change control documents
Rationale: Business need
Location: Proprietary system
ICT 01.06: Number not used
ICT 01.07: Providing ICT assistance and infrastructure as a traded service
Disposition: 6+
Example(s):
- Correspondence
- Draft orders / contracts
Rationale: The Limitation Act 1980
Location: EDRM, Shared network drives
ICT infrastructure management
ICT 02.01: Developing, maintaining and managing ICT infrastructure
Disposition: 6+
Example(s):
- records of configuration, design and procedures
Rationale: Business need
Location: EDRM, Halo, Shared network drives
Information security management
ICT 06.01: The process for storing, monitoring and reporting on ICT information security
Disposition: 6+
Example(s):
- Monthly monitoring reports for departments
- Individual investigations requested by Audit Services
- Spreadsheets of failed user accounts for each department
- Audit trails in systems holding high volumes of restricted data
- Results of tests
Rationale: Business need
Location: EDRM