The new plan outlines our vision and the outcomes we seek to achieve, along with employee values and customer commitments.
The plan, with a foreword written by Council Leader Councillor Barry Lewis and Managing Director Emma Alexander, sets out our key priorities over the next 4 years, focusing on those services which residents and communities have told us are most important to them.
We’ll also use the plan to continue to drive forward improvements to services, to increase efficiency, value for money and to mitigate and overcome the challenges we face.
Key to this work is the introduction of a new vision and new outcomes we seek to achieve alongside partners.
In order to deliver the outlined vision and outcomes, a set of values and customer commitments have been agreed with the help of colleagues across the council will help shape the culture across the authority and deliver consistent and customer focused-behaviour.
Our commitments to our residents and customers are:
- we will be responsible, open and honest
- we will work together to achieve positive outcomes
- we will listen and be open to new ideas.
Also included are 24 new strategic objectives which make up the activity which will be carried out to ensure the plan is delivered.
The plan is published alongside agreed service plans for each of the 4 council departments and can be found on our council plan page.