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Data and AI at the council: what colleagues are achieving

11 November 2026

One hundred and twenty nine colleagues are now on our data and AI programmes with Multiverse, using what they learn to take manual work out of their roles and spend more time on what matters.

 


What colleagues are doing on the programme:

  • a Children’s Services quality assurance manager cut a day of placement data work to under 90 minutes with Copilot, and found 99 children missing from a workflow.
  • a member of the asset management team cut supplier order entry from two hours to 15 minutes, and analysis from six hours to 20 minutes.
  • a colleague in Children’s Services halved the time to produce a quarterly complaints report, saving about three hours each time.
  • a records manager analysed off-site storage in Power BI and found 85 boxes held past their review dates, costing £1,311 in unnecessary fees.
  • a highways structures technician built a Copilot agent that turns bridge inspection notes into finished reports and asset records, cutting the time per inspection report from 30 hours to 7 in trial.
  • a Safeguarding Adults Board manager in Adult Social Care used Copilot to draft thematic summaries of survey responses, reducing manual analysis time and getting reports and briefing notes to board members faster.

One of our independent reviewing officers in Children’s Services said:

“The last supervision period that I did, I had actually managed to visit 29 children and young people, which I have never been able to do since I started the role.”

Following this early interest, there’s an opportunity to join the next cohort which starts on 14 December. Two programmes are on offer:

Data and Insights with AI Fundamentals, for colleagues who work with data and reports and AI-Powered Productivity, for colleagues who want to use M365 Copilot to save time on repetitive tasks.

Information sessions run on Thu 12, Mon 16, Wed 18 and Tue 24 November. and you’ll hear from a learner currently on the programme about what it’s like. Sessions are non-committal and you’ll need approval to join.

Register your interest and select an information session date.