We’ve updated the way work is sent to our digital communications team, including updates to derbyshire.gov.uk and staff.derbyshire.gov.uk.
All requests should now be made by raising tickets through a new Digital Communications Services section on Halo.
Tickets can be raised for:
- creating new webpages
- updating or removing webpages
- analytics and statistics information
- changes to email newsletters
- changes to social media accounts
- YouTube updates
This new process will streamline the way requests are handled by asking you for specific information for each ticket.
It also allows you to view updates on the progress of all your requests in one place instead of searching through your emails.
With this new process, the team will be able to monitor and review workloads more efficiently and identify areas where we can make improvements.
Wherever possible, we ask that you log requests separately rather than sending more than one on each ticket. This way, your updates could be completed much quicker, and we’ll get a more accurate view of the number and type of requests we receive.
To help improve our service, we’d be very happy to hear your feedback about any of the requests you raise with us. To do this, you can email econtent@derbyshire.gov.uk or just simply add it to your Halo ticket.