Update to grievance procedure

10 October 2024

The grievance procedure has been reviewed, updated, and became effective on 1 October 2024 for any new grievances taken out on or after this date.

Key changes

The key changes you should be aware of are:

• amendments to more closely align with ACAS guidance
• additional wording around individual roles and responsibilities has been included
• requirement to use a pro forma to ensure all relevant information is submitted at an early stage
• amendments to the appeals process to allow these to be escalated to a more senior manager.

If you have any queries on the revised procedure, please contact your manager.

Take a look at the revised grievance procedure along with template letters and contacts for any queries you may have.