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Employee Pulse Survey results December 2020

Our latest survey was completed by 4,162 employees – 35% of the workforce.


In December 2020 we asked all of you to give us your feedback on a number areas to help us understand your views and how you feel. The same set of questions will be asked on a regular basis to see how responses change over time and allow us to reflect on what the organisation can continue to do to support you.  

The following is a summary of the key results from the latest survey.

Who completed the survey

Of the 4,157 colleagues who completed the survey, 82% are regular council email users. The other 730 responses were from colleagues who don't regularly use email in their role and are therefore harder to reach. These colleagues were offered the opportunity to complete paper versions of the survey in order to share their views.

The number of responses from each department was as follows:

  • adult social care and health – 1,333 responses
  • children's services – 1,346 responses
  • commissioning, communities and policy – 1,083 responses
  • economy, transport and environment – 388
  • anonymous – 12

The responses from the pulse survey generally reflected the demographics of the council.

Proud to work for the council

Overall, 92% of those who responded either agreed or strongly agreed that they are proud to work for the council.

Breakdown by department:

  • adult social care and health: 88% agreed or strongly agreed
  • children's services: 96% agreed or strongly agreed
  • commissioning, communities and policy: 94% agreed or strongly agreed
  • economy, transport and environment: 89% agreed or strongly agreed

Valued and fairly rewarded

In total, 70% of those who responded agreed or strongly agreed they are valued and rewarded fairly.

Breakdown by department:

  • adult social care and health: 61% agreed or strongly agreed
  • children's services: 80% agreed or strongly agreed
  • commissioning, communities and policy: 72% agreed or strongly agreed
  • economy, transport and environment: 63% agreed or strongly agreed

Employees have clear objectives and see how their work contributes to the council's overall success

Of all those who responded, 86% agreed or strongly agreed that they have clear objectives and can see how their work contributes to the council's overall success.

Breakdown by department:

  • adult social care and health: 80% agreed or strongly agreed
  • children's services: 90% agreed or strongly agreed
  • commissioning, communities and policy: 87% agreed or strongly agreed
  • economy, transport and environment: 84% agreed or strongly agreed

Access to everything they need to undertake their role effectively

Overall, 77% of those who responded agreed or strongly agreed they have access to everything they need to undertake their role effectively.

Breakdown by department:

  • adult social care and health: 73% agreed or strongly agreed
  • children's services: 78% agreed or strongly agreed
  • commissioning, communities and policy: 81% agreed or strongly agreed
  • economy, transport and environment: 75% agreed or strongly agreed

Treated with respect by colleagues and managers

In total, 91% of those who responded agreed or strongly agreed they are treated with respect by colleagues and managers.

Breakdown by department:

  • adult social care and health: 88% agreed or strongly agreed
  • children's services: 95% agreed or strongly agreed
  • commissioning, communities and policy: 90% agreed or strongly agreed
  • economy, transport and environment: 87% agreed or strongly agreed

Feeling supported and cared for

Of all those who responded, 83% agreed or strongly agreed they are supported or cared for.

Breakdown by department:

  • adult social care and health: 78% agreed or strongly agreed
  • children's services: 89% agreed or strongly agreed
  • commissioning, communities and policy: 85% agreed or strongly agreed
  • economy, transport and environment: 79% agreed or strongly agreed

How you're feeling now compared to June 2020

The results indicate that those who responded were feeling less positive in December 2020 than they were in June 2020. Overall, in June, 73% felt positive or very positive and in December 69% felt positive or very positive.

December 2020 breakdown by department:

  • adult social care and health: 62% felt positive or very positive
  • children's services: 74% felt positive or very positive
  • commissioning, communities and policy: 73% felt positive or very positive
  • economy, transport and environment: 70% felt positive or very positive

The council response to your earlier feedback

Overall, 71% of respondents strongly agreed or agreed that the council provided a good response to the feedback you gave in the June 2020 survey and in your team briefing.

Breakdown by department:

  • adult social care and health: 61% agreed or strongly agreed
  • children's services: 80% agreed or strongly agreed
  • commissioning, communities and policy: 74% agreed or strongly agreed
  • economy, transport and environment: 68% agreed or strongly agreed

Next steps

We also asked for volunteers to take part in an engagement workshop. Nearly 600 people offered to get involved in this, so we'll be working with them over the coming weeks to further explore the themes covered in the survey.

We'll be asking everyone to complete the pulse survey again in April so we can see if views and feelings have changed and continue to identify areas for improvement.

We're also asking managers to continue having regular briefings with their teams to develop and update your local action plans. This will allow you to make changes and improvements as a team to support each other and improve the way you work.

Please continue to complete these surveys and take part in team briefings as this is a really important way for you to share your views and help shape the future.