The grievance procedure is attached to this page and is supplemented by:
- manager guidance
- top tips
- templates
- policy briefings
- clarification of manager and HR responsibilities
Procedure
The aim of the procedure is to set out the framework by which an employee's grievance will be addressed as quickly and fairly as possible.
It sets out the key principles and the exclusions from the procedure and the informal and formal stages you should follow to resolve a grievance.
Guidance
The aim of this document is to provide advice and guidance on resolving an employee's grievance as fairly and quickly as possible. It should be read with the Grievance Procedure.
Guidance is provided on:
- what does and does not constitute a grievance
- record-keeping
- roles
- mediation
- addressing the grievance including investigation
- grievance hearings and appeals
Top tips
Attached to this page are some quick tips to help you in managing grievances.
The tips aim to give you advice based on other people's experience which you may not find in the procedures or the manager guidance. They include tips on:
- the informal approach
- gathering information
- the formal meeting
- the appeal hearing
Manager and HR responsibilities
A summary of manager and HR responsibilities for implementing this procedure is available on this page including:
- guidance on respective responsibilities at the informal and formal stages of the procedure
- what is expected of managers in implementing each stage of the procedure and the support they can expect at each stage from HR
Please contact departmental HR if you have any queries on this.