Managing grievance
This section sets out the framework for managing grievances raised by employees.
The grievance procedure and associated manager guidance is attached to this page.
Procedure and guidance
The aim of the procedure is to set out the framework by which an employee's grievance will be addressed as quickly and fairly as possible.
It sets out the key principles and the exclusions from the procedure and the stages you should follow to resolve a grievance.
Guidance is provided on:
- what does and does not constitute a grievance
- record-keeping
- roles
- mediation
- addressing the grievance including investigation
- grievance meetings and appeals