A large number of you are now heeding the latest Government advice to work from home where this is possible to help limit the spread of coronavirus.
Inevitably, this is leading to increased demand on our IT systems which in turn may be affecting the speed or performance of the technology and systems you are using.
Staff on our service desk are doing everything they can and with a high volume of calls to deal with we’d ask you to please be patient as they support you during this time.
Preparing to work from home
Our staff in Call Derbyshire and the council’s main switchboard are also dealing with a higher than usual number of calls.
If you are working from home, please ensure your VoIP phone is diverted so that you can pick up your calls or have clear instructions on your voicemail on how you can be contacted as this will help greatly in managing some of these extra calls.
Thanks to all our staff who are doing everything they can to keep our vital services running for communities across Derbyshire during these unprecedented times.
We continue to support staff who cannot work from home due to the nature of their jobs and their well-being is of the utmost priority to us.
Self isolation: individuals and families
This is a rapidly changing situation and we will keep you up to date as our advice to staff develops and changes.
The latest government advice is if you live alone you should self-isolate for seven days from when your symptoms start (either a continuous cough or a high temperature of 37.8)
If you live with others and you or one of them have symptoms of coronavirus, then all household members must stay at home and not leave the house for 14 days. The 14 day period starts from the day when the first person in the house became ill.
For anyone in the household who starts displaying symptoms, they need to stay at home for 7 days from when the symptoms appeared, regardless of what day they are on in the original 14 day isolation period.