Calls and conversations

When discussing personal or confidential information either on the phone or in person, there are a few things to remember to make sure you’re keeping data safe.

Observe the following rules when discussing personal or confidential information:

• never make or receive calls which can be overheard - consider using a private office
• if making a call, check you are speaking to the right person by asking them to verify their details
• if you need to leave the phone during a call, put the caller on hold so they cannot hear other conversations in the office
• if you leave a message for someone else, make sure it does not contain personal information
• never discuss personal information with colleagues unless they need to know the information in order to carry out their job
• never discuss confidential matters with friends or family
• when having a meeting or interview where confidential or personal information will be discussed, make sure you have privacy - for example in a meeting or interview room

Requests for information under the Data Protection Act 2018 and the Freedom of Information Act 2000 should be made in writing.

email: access2info@derbyshire.gov.uk

Or write to:

Access to Information
Corporate Services and Transformation
County Hall
Matlock
Derbyshire
DE4 3AG