Calls and conversations
When discussing personal or confidential information either on the phone or in person, there are a few things to remember to make sure you’re keeping data safe.
Observe the following rules when discussing personal or confidential information:
- never make or receive calls which can be overheard - consider using a private office
- if making a call, check you are speaking to the right person by asking them to verify their details
- if you need to leave the phone during a call, put the caller on hold so they cannot hear other conversations in the office
- if you leave a message for someone else, make sure it does not contain personal information
- never discuss personal information with colleagues unless they need to know the information in order to carry out their job
- never discuss confidential matters with friends or family
- when having a meeting or interview where confidential or personal information will be discussed, make sure you have privacy - for example in a meeting or interview room
Requests for information under the Data Protection Act 2018 and the Freedom of Information Act 2000 should be made in writing.
Or write to:
Access to Information
Commissioning, Communities and Policy