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Calls and conversations

When discussing personal or confidential information either on the phone or in person, there are a few things to remember to make sure you’re keeping data safe.

Observe the following rules when discussing personal or confidential information:

  • never make or receive calls which can be overheard - consider using a private office
  • if making a call, check you are speaking to the right person by asking them to verify their details
  • if you need to leave the phone during a call, put the caller on hold so they cannot hear other conversations in the office
  • if you leave a message for someone else, make sure it does not contain personal information
  • never discuss personal information with colleagues unless they need to know the information in order to carry out their job
  • never discuss confidential matters with friends or family
  • when having a meeting or interview where confidential or personal information will be discussed, make sure you have privacy - for example in a meeting or interview room

Requests for information under the Data Protection Act 2018 and the Freedom of Information Act 2000 should be made in writing.


Or write to:

Access to Information
Commissioning, Communities and Policy
County Hall