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Employee assistance programme

As part of an ongoing commitment to employee wellbeing, we offer all employees free access to emotional and practical support through an employee assistance programme.


The service is initially available for 6 months and is provided by CiC who are an external organisation. Support and advice is completely confidential.

You can call the confidential care line as often and for as long as you need and discuss any issues you would like support with, for example:

  • managing pressure
  • bullying and harassment
  • performance at work
  • marital, family and relationship difficulties
  • stress, anxiety and depression
  • alcohol and substance misuse and addictive behaviour
  • bereavement
  • work-life balance issues

You can also get a referral for structured counselling, if you and the telephone advisor decide that may be helpful.

In addition to emotional support, you can get practical support in a number of specialist areas:

  • debt management advice
  • legal and tax advice
  • child, elder and disability care issues
  • everyday matters (family and general information and support services)

Family members over the age of 16 who live in your household can also contact the service for support.

The service is available 24 hours per day, 7 days per week by calling the freephone number tel: 0800 085 1376.

You'll also find a wide range of information and suggestions for additional resources at Well Online.

You can log in with the following details:

  • username: derbycclogin
  • password: wellbeing

There are a number of case studies and frequently asked questions attached to this page giving you further information about the range of support available.

Don't forget that there is also more advice available to support your mental health.