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Employee assistance programme

As part of an ongoing commitment to employee wellbeing, we offer all employees free access to emotional and practical support through an employee assistance programme.

From February 2023, our employee assistance programme is provided by Health Assured as part of Our Derbyshire Rewards. Health Assured are an external organisation providing confidential support and advice.

If you are currently receiving support from our previous provide, CiC, this will continue to be available to you until the end of March 2023.

An employee assistance programme is a confidential employee benefit designed to help you deal with personal and professional problems that could be affecting your home life, work life, health and general wellbeing.

The employee assistance programme provides a complete support network that offers expert advice and compassionate guidance 24 hours per day, 7 days per week, covering a wide range of issues.

Balancing everyday life with the requirements of work and home can create pressures for all of us, but our employee assistance programme is here to help you achieve the right balance.

24-hour, 7-day confidential helpline

The Health Assured counsellors and advisors are on-hand 24 hours per day, 7 days per week, 365 days a year tel: 0800 756 0834.

They can be called at any time for friendly support on medical, legal and financial issues in the strictest confidence.

The helpline can provide immediate telephone support including, but not limited to:

  • work related issues including management, stress, workplace, relationships, bullying and harassment
  • anxiety, stress, depression, low self-esteem, anger management
  • family, marital and relationship issues
  • substance and alcohol misuse or dependency
  • bereavement
  • domestic abuse
  • health and critical illness
  • lifestyle, exercise, diet and general wellbeing
  • personal legal information
  • medical information (available Monday to Friday between 9am and 5pm)
  • telephone advice relating to critical incidents
  • management support

When you phone the helpline, you'll need to confirm that you work for Derbyshire County Council. On some occasions you may be asked for a second verification, if this happens then please reference Reward Gateway (the Our Derbyshire Rewards provider).

Counselling support

You can arrange up to 6 structured telephone counselling sessions, per issue, per year for yourself, your partner or spouse or dependants (between the ages of 16 and 24 in full time education). These are delivered via phone or secure online chat.

The counselling service is available in addition to our in-house counselling service.

Legal information

Legal information is available via the confidential helpline 24 hours a day, providing immediate, effective guidance when it's most needed.

Wellbeing portal

In addition to the counselling support and advice, you can also access a virtual library of wellbeing information. These informative articles and self-help guides provide support on a range of health and advisory issues, as well as instant guidance to aid physical and mental health.

From simple lifestyle changes to advice for many of life's most common concerns, the portal offers:

  • interactive health assessment providing personal tailer-made dietary tips and fitness plans
  • fitness and lifestyle advice, such as detoxing methods
  • 4-week self-help programmes
  • mini health checks
  • financial wellbeing articles

Access the portal through your Our Derbyshire Rewards account.

Wisdom App

The Wisdom app provides a wide range of proactive wellbeing tools and engaging features. It is designed to support your mental wellbeing with mood trackers, articles and helpful videos.

It's also designed to improve physical wellbeing and encourage a healthy lifestyle. With the mini health checks, and four-week programs you can sleep better, cope with pressure and become more mindful.

Health Assured provides around the clock support. Wisdom is accessible 24 hours per day, 7 days per week, 365 days a year so you can talk to the counselling team at any time via the live chat.

Follow the link to the Employee Assistance Programme from the homepage of Our Derbyshire Rewards to find out how to download and access the app.