Multi-factor authentication (MFA)

The security we use to confirm user's identity when logging in to our services and how to register your phone for multi-factor authentication.

We use multi-factor authentication as an extra layer of security to confirm the user's identity when logging in to the following services:

• Microsoft Office Online
• when installing the Outlook app on personal mobile devices
• the remote access portal

We recommend setting up a minimum of 2 methods of multi-factor authentication. Once at least 2 methods are set up you will be able to utilise Self Service Password Reset (SSPR) to reset your password if you have forgotten it or required to reset it.

Register your smartphone for multi-factor authentication

Employees

Register your smartphone for multi-factor authentication (MFA).

You'll get an option of how you want to receive your MFA authentications, either text message, email, phone call or using the Microsoft Authenticator smartphone app.

Partners

Register your smartphone for multi-factor authentication (MFA).

This must be done within 2 days of your account being created for security reasons.

If you need any guidance on setting up multi-factor authentication for your device please see the guidance on multi-factor authentication in the learning centre. Further information on self-service password resets can also be found in the learning centre.